Refunds & Returns Policy

At DPetsHub, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • A receipt or proof of purchase is required

Please note: Do not send your purchase back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as pet food)
  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • Items classified as sanitary or hazardous materials

Partial Refunds

In some cases, only partial refunds may be granted:

  • Items with obvious signs of use
  • Opened products such as grooming tools or accessories
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned after the 30-day return period

Refunds

Once your return is received and inspected, we will notify you via email.
We will inform you whether your refund has been approved or rejected.

If approved:

  • Your refund will be processed
  • A credit will automatically be applied to your original payment method
  • Processing time may vary depending on your bank or card provider

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank (processing times may vary)

If you still have not received your refund, please contact us at:
[email protected]

Sale Items

Only regular priced items may be refunded.
Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact us at:
[email protected]

Gifts

If your item was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the value of your return

If the item was not marked as a gift:

  • A refund will be issued to the original purchaser

Return Shipping

To return your product, please contact us first at:
[email protected]

You will be responsible for paying your own shipping costs for returning items.
Shipping costs are non-refundable.

  • If a refund is issued, return shipping costs may be deducted
  • We recommend using a trackable shipping service for valuable items

We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions regarding refunds or returns, please contact us at:
[email protected]